KKTIX Terms of Service

I. Acknowledgment and Acceptance of Terms

  1. KKTIX platform and related services are provided by WALKING INTERNET ENTERTAINMENT LIMITED (hereinafter referred to as “the Company”) in Taiwan. These Terms of Service, including Terms of Use for Event Organizers, Privacy Policy or any other rules or policies announced by the Company on its website collectively constitute these “Terms” and govern your use of the KKTIX ticketing system, the KKTIXLive streaming platform, and any other services that may be introduced from time to time (as described on the Company’s website; collectively, the “Services”). Certain features may not be available in your country of residence. By accessing or using the Services, you represent that you have read, understood, and agree to be bound by these Terms.
  2. If you are a minor (aged 7 or above, under 18), your legal representative (parent or legal guardian) must read, understand, and agree to abide by all contents of these Terms of Service before you are permitted to use the Services. By continuing to use the Services, you confirm that you have obtained the necessary consent from your parent or legal guardian to be bound by these Terms.
  3. You understand and agree that when using the Services, your declaration of intent may be “made electronically”. Your actions on the Services, including clicking “Agree,” “Confirm,” or similar buttons, constitute your electronic consent and have the same legal effect as a written signature.
  4. The Company reserves the right to update or revise these Terms from time to time to reflect changes in the Services or applicable laws. The Company will notify you of any material changes through website announcements or push notifications. Please review these Terms regularly. Your continued use of the Services after any update constitutes your or your parents’ / guardians’ acceptance of the revised Terms.
  5. You acknowledge that you have had at least three (3) days to review these Terms. If you disagree with any part of these Terms (including subsequent amendments or changes), please do not use the Services.

II. General Terms of Rights and Obligations

  1. Member Account, Password, and Security

    1. When you sign up for a KKTIX membership account, you must provide accurate, complete, and up-to-date personal information; should there be any subsequent changes, please update your information promptly. If the information provided is found to be inaccurate, false, outdated, misleading, or not your own, the Company reserves the right to suspend or terminate your KKTIX membership and your right to use the Services at any time with or without notice. You shall be solely responsible for any consequences arising from inaccurate information, including but not limited to failed orders, inability to collect tickets, or refund-related issues.
    2. Your member account and password are created by you. You must complete the email verification process upon sign-up in order to fully access and use the Services. For security purposes and to maintain the integrity of transaction-related communications, the Company reserves the right to restrict email verification using certain email domains or addresses.
    3. After completing email verification, please log in with your account ID and password to access the Services. The Company will authenticate your identity using your account ID and password, and you will be responsible for all actions conducted while logged in or using the Services under that account ID and password.
    4. To protect your rights and interests, you are responsible for maintaining the confidentiality and security of your account ID and password, and you must not disclose or allow others to use them. The Company shall not be liable for any loss or damage arising from your failure to safeguard your account ID or password, or from any unauthorized use resulting from your acts or omissions.
    5. The right to use a member account belongs exclusively to the individual who registered the account. You understand and agree that your account ID and password shall not be sold, lent, transferred, gifted, pledged, or otherwise provided to any third party for use in any manner. If the Company detects that your member account has been transferred or used by a third-party in the foregoing manner, the Company may, without prior notice, immediately suspend or terminate your membership in the Services or access to the Services. You shall bear all legal liabilities and claims for damages arising therefrom.
    6. If you suspect any unauthorized use of your account or personal data, you must notify the Company immediately and take appropriate legal steps to protect your rights. Where necessary, the Company may request verification information and reserve the right to manage or restrict access to the disputed account.
    7. Any action conducted through your member account and password shall be deemed to have been performed by the registered account holder, who shall bear full responsibility for such actions. The Company will not be liable for, nor participate in the resolution of, any disputes arising from a violations of the non-transferability requirement, including but not limited to denied admission, rejected refund/exchange requests, or other ticketing disputes.

  2. Privacy Policy

    Your personal data shall be handled in accordance with applicable laws and the KKTIX Privacy Policy. Please review the KKTIX Privacy Policy to understand how the Company collects, uses, stores, and discloses personal data. The Privacy Policy is incorporated into and forms an integral part of these Terms.

  3. User Obligations and Conduct

    1. You, wether a registered member or a non-registered user, agree to comply with these Terms and all applicable laws while using the Services. In the event of any violation, the Company may, at any time and without prior notice, suspend your access to the Services, terminate your membership, or remove any content you transmit, post, or upload.
    2. You agree and warrant that you will not use the Services for any unlawful purpose or in any manner that infringes the rights of the Company or any third party, including but not limited to the following prohibited conduct:
      1. Transmitting, posting, or publishing any content that is abusive, defamatory, harassing, bullying, indecent, obscene, sexually explicit, related to child sexual exploitation or abuse, sexually violent, violent, suicidal, self-harming, threatening, or otherwise unlawful, harmful, or offensive, including any content that violates applicable laws, public order, or public morals, or that may endanger the physical or mental well-being of children or minors.
      2. Transmitting, posting, or otherwise making available any unlawful, or criminal content, including, but not limited to, pirated software, illegal files or download links, or content involving the sale or distribution of firearms, drugs, pharmaceuticals, or other regulated or prohibited items, prostitution, or any false, misleading, or deceptive content.
      3. Engaging in spamming or disruptive behavior, including posting excessive or repetitive messages, sending bulk communications, or publishing content unrelated to the Services, including but not limited to content relating to religion, gender, race, or political matters.
      4. Disclosing, publishing, or otherwise making available any personal data of another individual without that person’s consent, including but not limited to their name, telephone number, address, or any private information such as personal writings, correspondence, or photographs.
      5. Infringing upon the rights of any third party, including but not limited to rights of reputation, credit, privacy, trade secrets, trademarks, copyrights, patents, and other intellectual property or proprietary rights.
      6. Breaching any legal or contractual confidentiality obligation.
      7. Impersonating any person or entity or falsely representing your identity or affiliation to use the Services.
      8. Developing, transmitting, or distributing any virus, malware, or other code that harms the Services; or using any unauthorized tools, including Plugins, bots, scripts, or automated means, to access, interfere with, disrupt, probe, simulate, or otherwise impair the operation of the Services or any user’s use or enjoyment of the Service.
      9. Engaging in fraudulent conduct or any activity that infringes the property rights or interests of the Company or any third party.
      10. Any other conduct that the Company reasonably determines to be inappropriate, harmful to the Services, or detrimental to the Company or its users.
    3. If you transmit, post, or upload any content through the Services, including but not limited to text, images, photographs, links, or videos, you represent and warrant that you have obtained all necessary rights and permissions for such content, and that the Company and its authorized parties may use such content without violating any applicable law or third-party right. You grant the Company a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, reproduce, adapt, edit, display, publish, distribute, and publicly transmit such content, in whole or in part. If you delete any content that has already been publicly shared, the Company and any other users who have retained or shared such content may continue to use it in accordance with the foregoing license.
    4. Obligation to provide true information: You are responsible for providing accurate and complete information when using the Services. If you provide inaccurate or false information, resulting in the Company being unable to contact you, provide the Services, or causing damage to any third party, you shall bear all related legal liability and damages.
    5. If you purchase tickets on behalf of others or arrange group ticket purchases, you are responsible for complying with applicable personal data protection laws and obtaining the necessary authorization and consent from the relevant individuals. The Company shall not be liable for any actions taken by an agent beyond the scope of the authorization granted.

  4. Service Suspension and Limitation of Liability

    1. The Company may suspend, delay, or interrupt all or part of the Services in connection with the relocation, replacement, upgrade, maintenance, or repair of the hardware or software used to provide the Services. Where reasonably practicable, notice of such suspension, delay, or interruption will be posted on the Company’s website.
    2. The availability and performance of the Services may be affected by various factors beyond the Company’s control, including but not limited to user-side software, browser versions, geographic location, device environment, the stability of event signals or transmission lines provided by organizers, and third-party service providers (such as electricity providers or internet service providers). Accordingly, the Company does not guarantee that the Services will function properly in all environments or on all devices, operating systems, browsers, or DRM systems.
    3. If situations such as an inability to view, poor viewing quality, or audio-video desynchronization occur on the KKTIXLive platform due to your hardware, software settings, internet connection, or the quality, delay, or interruption of source signals provided by the organizer, the Company shall have no responsibility, and shall not provide any refunds or any form of compensation. You are advised to confirm, prior to the event, that your device is compatible with the available test video.
    4. The Company shall not be liable for any damages arising from any suspension, delays, or interruptions of the Services caused by the circumstances described in the previous clause or by a force majeure. “Force majeure” means any events or circumstance beyond the reasonable control of the Company or its contractors, including but not limited to: natural disasters, fires, explosions, demonstrations, riots, public health emergencies, epidemics or pandemics, strikes, changes in laws or regulations, and other force majeure events resulting in sudden malfunctions or stoppages of the software or systems used in the Services; failures or defects in third-party products or services (including payment gateways or acquiring banks) not attributable to the Company; interruption of public utilities or telecommunications services, internet outages, cyberattacks or malicious acts by third parties (including hacking, firewall breaches, or unauthorized access or use by organizers); and system congestion, delays, or overload caused by high traffic volumes or the use of unauthorized third-party tools such as bots or automated software.

  5. Intellectual Property Rights

    1. All software, applications, and content, including but not limited to audiovisual content, works, images, files, information, data, website architecture, website layouts, and web designs used in or made available through the Services, are legally owned by the Company or the relevant rights holders and are protected by applicable laws. Such intellectual property rights include, without limitation, trademarks, patents, copyrights, trade secrets, and proprietary know-how. Except for the prior written consent of the Company or the relevant rights holder, you shall not use, modify, reproduce, download, publicly broadcast, adapt, distribute, publish, publicly display, publicly transmit, reverse engineer, decompile, or disassemble any such content or materials. If you intend to quote or reproduce any software, program, or website content, you should lawfully obtain the prior written consent of the relevant rights holders or the Company, as applicable.
    2. The Company assumes no warranty responsibilities for content viewed or any software or data downloaded by users who are redirected to other websites through the Services.
    3. Respecting intellectual property rights is your strict obligation; in the event of a violation, you shall be liable for any damages suffered by the Company or other rights holders (including but not limited to litigation costs and attorney fees) as well as potential related criminal liabilities.
    4. You acknowledge and agree that all intellectual property rights in audiovisual content provided on the KKTIXLive platform belong exclusively to the Company or the event organizers. You are granted only a limited right to view such content on a single device for personal, non-commercial purposes during the valid ticket period. You are strictly prohibited from using, sharing, or distributing all or any part of the KKTIXLive content in any form or through any technological means (including but not limited to video recording, capturing, screenshotting, audio recording, broadcasting, reproducing, publicly transmitting, distributing, publicly posting, renting, or otherwise providing any part of the KKTIX Live content to any third party). If you violate this provision, the Company may immediately suspend or terminate your access to the content and your membership without prior notice, and you may be subject to legal action, including claims for damages arising from such infringement.

III. Ticket Purchasing Instructions

KKTIX ticketing system (the “System”) is an online platform that facilitates the sale of tickets for various events via the internet. The System also provides ticketing services and, where applicable, acts on behalf of event organizers in issuing electronic tickets and collecting payments for such tickets. All information regarding events, including but not limited to ticket prices, event schedules, venues, event names, and other relevant details, is provided by the event organizers. The System publishes such information based solely on the information supplied by the organizers. The Company is neither the organizer, co-organizer, nor joint operator of any event. Any matters relating to the content, quality, performance, or changes to the event, as well as any associated rights or obligations, please consult the respective event organizer directly, and kindly comply with all announcements and rules issued by such organizer.

  1. Ticket Purchasing Procedures

    You (as a ticket purchaser) must follow the instructions on the website to purchase a ticket. If, during identity verification/real-name verification conducted by the organizer and/or KKTIX, discrepancies are discovered, such as inputting incorrect information or concealing true information, resulting in order failure, inability to collect tickets, denial of entry, or inability to process refunds, you shall bear the consequences arising from such discrepancies.

  2. Payment and Confirmation

    1. You must carefully review all order details, including ticket prices, Booking Fee, and any applicable processing fees, before making payment. Completion of payment constitutes your agreement to pay all fees associated with the transaction.
    2. The purchaser and the payer must be the same person. If the payer differs from the purchaser and a dispute arises, the purchaser shall be recognized as the actual purchaser of the ticket.
    3. If payment is made by credit card, the System will immediately initiate the credit card authorization process. Please do not close the browser, shut down the device, or refresh the website during this process. Due to network conditions (such as high network traffic), the authorization process may take more than 60 seconds; please wait patiently. Upon successful completion of the order, a confirmation email will be sent to you (Free email services may not always receive such email successfully). After completing the purchase, you should log in to the System and check your “Order History” to confirm the order details and avoid duplicate purchases.

  3. Platform Service Fee

    1. When purchasing tickets through the Services, you may be charged a platform service fee (the “Booking Fee”), as determined by the Company or the event organizer. The Booking Fee is charged to cover costs associated with providing the online platform, ticketing system infrastructure, payment processing, system maintenance, customer support, and other related services.
    2. The amount of the Booking Fee is variable and is determined at the discretion of the Company or the event organizer, based on factors including the ticketing method and ticket price. The applicable Booking Fee will be clearly disclosed on the ticket purchase page.
    3. For the Booking Fee, a uniform invoice will be issued by the Company in accordance with the applicable tax laws.
    4. Unless otherwise required by applicable law or specifically agreed by the event organizer, the Booking Fee is non-refundable, even if subsequent ticket refunds/exchanges occur, or if events are canceled/postponed.

  4. Ticket Collection Instructions

    1. All physical tickets are bearer-negotiable instruments. Please safeguard them meticulously. In the event of loss, damage, or destruction of tickets, please contact KKTIX Support Center for assistance.
    2. Once an electronic ticket has been delivered to your’s personal computer or mobile device, any use of such ticket and related rights, including returns or exchanges, shall be governed by the applicable rules of the event organizer and the KKTIX website.
    3. For other types of tickets, you shall comply with the applicable regulations and procedures of the relevant ticket collection platform.

  5. Admission Policy

    1. Please arrive promptly and present a valid ticket for admission. Holders of concessionary or discounted tickets must present valid identification upon admission. The event organizer reserves the right to deny entry or require appropriate remedial action if such identification is not provided.
    2. Please strictly comply with all venue requirements and any applicable age ratings or content restrictions.
    3. As venue policies may vary, you are advised to confirm all relevant entry requirements with the event organizer and the venue in advance and to comply with all applicable rules and regulations.
    4. Admission is granted on a one-ticket-per-person basis. For electronic tickets, each ticket may be scanned and used only once. Any duplicated, copied, or forwarded ticket shall be deemed invalid. The validity of tickets shall be determined by the organizer’s system verification, and the event organizer shall have the final authority in the event of any dispute.
    5. Any additional terms or restrictions shall be subject to the conditions stated on the ticket.

  6. Ticket Exchange and Refund Policy

    1. Exchanges: Ticket exchanges shall be treated as refunds. You must complete the refund process first and then purchase the desired ticket separately.
    2. General Refunds: Refund requests must be submitted by the purchaser to the event organizer. As refund deadlines vary by event, you should refer to the relevant event page for details. For refund requests made prior to the event date, a handling fee may be charged. Applicable refund procedures and fee standards shall be as specified on the event page.
    3. Refunds Due to Force Majeure Factors: In the event of cancellation or postponement due to force majeure, including but not limited to major domestic or international incidents, natural disasters, or circumstances affecting the organizer or performers, the event organizer will announce the refund policy on the event page of the event after confirming the refund procedures. For subsequent refund arrangements, please refer to the instructions on the event page following the announcement.
    4. For bundled or package tickets, refunds must be processed for the entire bundle. Partial refunds for individual tickets within a bundle are not permitted.
    5. Where KKTIX processes refunds under the authorization of the event organizer, detailed procedures will be separately announced on the event page, and such processing will be conducted only after the event organizer confirms the applicable refund policy and provides the necessary refund funds.

  7. Suspension or Termination of Service

    1. For transaction security purposes, if you violate any provision of these Terms, or any ticketing rule, the Company has the right to suspend or terminate your access to the System and Services (including but not limited to removing event page, suspending transaction processing, refusing ticket sales, canceling pending or completed orders, or terminating orders in whole or in part). In this regard, you agree that:
      1. During such suspension or termination, you waive any claim against the Company for interest, compensation, or damages with respect to any funds held by the Company on your behalf.
      2. In cases of serious violations, the Company may seek damages from you for any losses incurred.
      3. The Company may further exercise rights to set off or withhold any funds held on your behalf to cover such damages.
    2. In addition to the circumstances listed in the preceding paragraph, the Company may take the actions above, without limitation, in any of the following circumstances:
      1. Failure to complete required procedures within the deadlines announced on the System.
      2. Failure to comply with the ticketing methods specified by the event organizer on the System.
      3. Failure to complete payment within the specified timeframe or pay an incorrect amount.
      4. Abnormal or excessive volume of transactions, as determined by the Company based on factors including historical purchase records for the same event, session, or user account.
      5. Engaging in improper or technical conduct that disrupts normal ticketing operations, harms other users’ ticketing rights, or overloads the System, including but not limited to:
        1. Technical Interference: Using plug-ins, scripts, bots, or any unauthorized tools or methods to access, interfere with, disrupt, probe, simulate, or attempt to obtain non-public information from the System.
        2. Circumvention: Repeatedly creating multiple accounts to evade restrictions imposed by the Company or event organizers.
        3. Abusive Transactions: Purchasing tickets without collecting them, followed by unjustified cancellations, refunds, or returns.
      6. Violations of applicable laws, including but not limited to ticket scalping or unauthorized resale for profit.
      7. Any other violation of these Terms, event organizer rules, or System policies.

  8. Consumer Dispute Resolution and Invoicing

    1. The Company provides only ticketing services and is not the event organizer, nor does it participate in event planning or execution. For all inquiries regarding the specific events and their content, please refer to the announcements on the event page and consult directly with the event organizer.
    2. Please refrain from purchasing tickets through auction sites or unauthorized platforms to prevent detriment to your own rights. Any disputes arising from tickets purchased outside the System are not the responsibility of the Company.
    3. If you purchase valuable event tickets on the System, please be advised that under Article 4 of the Regulations Governing the Use of Uniform Invoices, ticket revenue for the entertainment sector may be exempt from uniform invoices issuance.
    4. By making a purchase, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions displayed on the event page and venue rules (collectively, the “Organizer Rules”). The Organizer Rules form an integral part of these Terms and are fully binding on you. In the event of any violation of the Organizer Rules, the event organizer may: (i) deny entry; (ii) suspend, restrict, or terminate related services (including KKTIX Live viewing rights); or (iii) require immediate departure from the venue. The Company shall not be liable for any losses or damages resulting from the event organizer’s exercise of these rights.

IV. General Terms

  1. Effect of these Terms

    1. These Terms, including all amendments, the event page terms, the Privacy Policy, and various regulations announced by the Company on the website, constitute the complete agreement between you and the Company concerning your use of the Services and your purchase of tickets.
    2. You agree that no oral promise, agreement, or external statement not expressly set out in these Terms or in a related announcement shall form part of this agreement or amend its terms, unless expressly confirmed by the Company in writing or in electronic form.
    3. If any provision of these Terms is held to be invalid, illegal, or unenforceable, such invalidity, illegality, or unenforceability shall not affect the remaining provisions. The invalid, illegal, or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent.

  2. Governing Law and Jurisdiction

    The interpretation and application of these Terms, as well as any disputes arising out of or relating to these Terms, shall be governed by the laws of the jurisdiction where the Company is registered, with the courts located in such jurisdiction serving as the court of first instance. Notwithstanding the foregoing, this provision clause shall not preclude the application of Article 47 of the Consumer Protection Act or Article 436-9 of the Code of Civil Procedure regarding the Small-Claim Proceeding.

  3. Language and Precedence

    These Terms may be translated into other languages for convenience only. In the event of any inconsistency, discrepancy, or conflict between the Chinese version and any translated version, the Chinese version shall prevail.

V. Contact Information

For any inquiry or opinion regarding the Services, please contact KKTIX Support Center for assistance.

Last updated: 2026-06-09